01 · city_operator · city_administrator · support_leadA source becomes stale
CriticalThe latest authoritative restriction feed has exceeded its freshness threshold while a resident asks whether a curb is clear.
SYNTHETIC KNOWLEDGE TRANSFER
Train the decision,
not just the screen.
Operators practice the moments where trust can be lost: stale sources, field mismatches, report receipts, privacy requests, missed alerts, and production pauses. Safety-critical questions must all pass.
EIGHT EXERCISES
Sample data onlyRole-based operator practice.
02 · city_operator · city_administrator · field_reviewerA posted sign conflicts with digital data
CriticalA field reviewer records a current posted no-parking sign, but the connected digital record does not contain the restriction.
03 · city_operator · support_leadA resident submits a City report
CriticalCurbito packages a report, but the receiving endpoint times out before returning a case number.
04 · dispatcher · city_operatorA loading stop is restricted
PracticeA fleet manifest shows a current exact prohibition at the planned curb and a verified loading alternative nearby.
05 · city_administrator · support_leadA reviewer asks for raw resident history
CriticalA reviewer requests plates, exact background locations, phone numbers, and full driving history for a general performance report.
06 · city_administrator · city_operatorA release produces unsafe behavior
CriticalMonitoring detects a credible risk of incorrect resident alerts after a new deployment.
07 · city_administratorA contract-authorized export is requested
PracticeThe City requests an operations queue and audit receipt for a defined date and role scope.
08 · support_lead · city_operatorA user reports a missed alert
PracticeA user says a posted restriction was present but Curbito did not notify them.
HAND-OFF PACKAGE
Runbooks, exercises, evidence, and exit.
The training package includes operator and administrator routines, role-specific exercises, a scored acceptance sheet, incident and rollback responsibilities, source and data dictionaries, and a contract-closeout transfer checklist.
Acceptance evidence □ trainee role and release version □ exercise result and remediation □ safety-critical score: 100% □ overall score: 80% or higher □ operator sign-off □ City acceptance-owner sign-off □ current runbook and recording references No resident data is used in the sandbox.